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Prasanthi hi-tech hospital, Manjeri, kerala – Case study

Monday, March 2nd, 2009

"We had a customised software with lots of features and developed for our hospital only. But due to various reasons it failed and H.I.S is found to be very efficient in solving these problems, especially stock and sale point. I will give 100% marks for that." – Dr. M.C Joy

The 150 bedded hospital was established in 2004 with over 11 departments.

Problems

* Vendor lacked domain expertise in health care industry
* No skills in implementing best practices
* Endless software customisation created loopholes in the system
* Unstable product / lacked testing methodologies
* Change in key technical personnel
* Vendor closed shop

Key reasons for choosing SA-H.I.S

* Successfully running in all the major hospitals in the region
* Zero downtime reported

The difference

* Excellent implementation guidance
* Introduced best practices in operations
* Systematic end user training
* Brilliant technical support

Benefits

* Control over inventory management
* Easy patient management
* Excellent control over discharge process
* Complete information on stock
* User wise productivity measurement
* Overall cost savings : 30%
* Implemented on time and within budget

Posted in automated testing, benefits, case study, cost saving, hospital software, kerala | No Comments »

Restructuring at a leading hospital in Kozhikode

Monday, January 19th, 2009

We were approached by the client to undertake a process revamp to the operations, as part of the overall brand building exercise, besides installing and implementing H.I.S replacing the 4th software service provider since inception.

Our team of experienced implementation specialists worked round the clock in hand holding the customer to bring about the transformation.

- Problem areas discovered in current software
  • Could not track visit and re-visit of out patients
  • No credit billing facilities (in patients / insurance)
  • No file system for tracking inpatient records
  • Lack of automated patient enquiry system
  • Lab results and bills had no checks and balances
  • No stock reports in pharmacy
  • No stock verification mechanism in the software
  • Unable to track company / supplier stock
  • Ability to edit stock as and when required
  • No expiry tracking feature
  • No consolidated reporting engine
- How we assisted the hospital in improving operations
  • Introducing best practices in hospital processes
  • Involving in hospital inventory stock taking
  • Changing hospital billing habits
  • Training operators for efficiency
  • Fine tuning admission and discharge procedures
  • Improving on inter department communications
  • Bringing accountability at cash counters
-  Benefits derived by the hospital after implementing SA-H.I.S (Phase 1)
  • Substantial improvement in department collections
  • Reduction in cost of serving the patient
  • Integration within department functions
  • Single point contact for patient
  • Improvement in hospital cash flow
  • Lowered hospital inventory
  • Improved patient satisfaction
The hospital is equipped with the latest IBM server running Windows 2003 and 20 Windows Vista workstations.

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Posted in case study, hospital management, hospital software, kozhikode, patient, windows 2003 | 2 Comments »

Moulana hospital for Clinical Decision Support System

Friday, November 14th, 2008

Moulana hospital, a leading 700 bedded multi speciality hospital based at Perintalmanna (hospital city, Kerala), has been successfully using H.I.S as a cost saving solution to run all patient touch point departments since 2001. The organisation is powered by fault tolerant dual linux servers running a combination of thick and thin client workstations to run the hospital management information system.

With the addition of newly built in patient infrastructure, the hospital is adding another 100 work stations to facilitate the following activities.

  • Clinical decision support system (CDSS) for nursing stations, wards and out patient clinics – reducing the risks associated with medical prescriptions and drug interactions.
  • Paperless document work flow automation – Real estate space savings and easy access of medical and other statutory records by physicians and administrators
  • Vendor rating system – Seamless purchase order process . right source, quantity,quality, price and time.
  • Supplier integration for pharmacy and stores purchase requisition using a secure and sophisticated remoting framework – Considerably reduces material requisition processes, improves deliveries, product quality and more effective Just in Time inventory.
  • Upgradation of patient workflow systems for better patient experience
  • Integration of servqual service satisfaction survey

Posted in case study, hospital management, hospital software, kerala, linux, satisfaction, servqual | No Comments »

Case study : Al Abeer Hospital, Kerala

Monday, October 13th, 2008

Founder : Mr. Alungal Mohammed

Started in 2002

Number of beds : 100

Specialties : Gynecology, Orthopedics, Pediatrics, General Medicine, General Surgery.

First we installed Xinsys from XXX Software (Now defunct) and faced lots of problem in pharmacy, Front Office sections. We got the information about Software Associates from nearby hospitals.

Domain knowledge. HIS helped in Front office, Pharmacy section to eliminate the problems.

Patient handling became easy, stock maintenance in pharmacy and accounts through other department integration.

User wise controls

Staff monitoring became easy, trace the error occurrence

Inpatient ageing, bill outstanding, receivable can be easily be traced out and updated.

Considerably decreased operating expenses

Can easily convince the patient regarding bill details and bill amounts.

Item wise checking, ROL monitoring, no overstocking.

User wise bill checking is possible.

Internal control is now possible.

Front office, billing and registration time reduced compared to the old one. IP billing easier, with HIS, due to which we are able to provide service quicker and reduce the crowd at the reception / billing counters.

Information regarding pharmacy items. OP /IP items can be provided at any time.

Strongly recommend to any Hospital

20% overall savings (approximate)

Two hours every day – mainly at front office

 
H.I.S is powered by Linux server

Posted in case study, hospital, linux, savings | No Comments »

Consulting services for a new hospital

Wednesday, August 13th, 2008

How a new healthcare organisation such as Rosemary hospitals Tirunelveli (TamilNadu, India) benefited through our value added services by installation and implementation SA-HIS

The application runs on a Windows 2008 server

  • Design of hospital workflow
  • Physical network design
  • Selection and recommendation of servers and workstations
  • Design of tariffs, packages and schemes for patients
  • End user training at every customer touch point
  • Design of stationary for bills, tickets and internal records
  • Stocking in pharmacy and stores
  • Training for physicians to handle out patient consulting module
  • Supervisory training for administrators and floor managers
  • Management Information system usage for directors
  • Best practices in the industry
  • Patient satisfaction survey and analysis

Posted in analysis, case study, rosemary hospital, value addition, windows 2008 | No Comments »

SMS as an effective medium for hospital communications

Tuesday, August 12th, 2008

SMS is an effective and affordable means for communicate with various stake holders. By the help of the HIS-SMS server, hospitals can seamlessly reach out to the target audience with no efforts.

  • Doctor update on appointment schedules and meetings
  • Marketing communications for patients
  • Blood donor information and alerts
  • Infant immunisation alerts for parents
  • Performance alerts for doctor owners
  • Stock related queries for pharmacists and store managers
  • Maintenance schedules for engineers
  • Monthly performance figures to shareholders
  • Instant message to duty staff

PVS hospital is a 250 bedded super speciality unit which is based at Kozhikode, Kerala and has been extending quality healthcare services to a population of over a million since 1965. By implementing H.I.S-SMS, a two way rule based SMS engine, the organisation has been able to make significant gains using existing Linux based IT framework to enhance customer satisfaction and providing simplified access to critical hospital management information through GSM handsets.

Patient benefits

  • Fix appointment with the doctor
  • Get history of last 2 check-ups
  • Get BP/ ECG / Blood Sugar level in the last check up
  • Find a specialist like cardiac surgeon or pediatrician
  • Update on hospital facilities and health policies on demand
  • Health Insurance claims update

Hospital benefits

  • Alert on the vaccination due dates medication reminder to patients
  • Message to confirm appointment with a doctor / dentist
  • Alerts on new diseases and vaccines like Hepatitis B
  • Alerting blood donors forums
  • Well wishing messages to discharged patients
  • Medical headlines on the mobile
  • Patient referral notes

Physician's benefits

  • Appointment scheduled with the patients
  • Conferences, attendance at conventions and meetings from the Hospital
  • Information regarding new policies
  • Daily in-patient list
  • End of day consultation summary

Doctor owner benefits

  • End of the day cash collection
  • Alert high value payments
  • Purchase summary for the day
  • In patient / Out patient statistics

Posted in Doctor, appointment, case study, hospitals, sms | 1 Comment »

Credence hospital Trivandrum – Kerala

Wednesday, July 30th, 2008

Founder : Dr. Santhamma Mathew

Established 2001

Number of beds : 100

Specialities : Obstetrics & Gynecology, Assisted Reproduction, NeoNatal & Child Health, Surgery & Surgical specialties, Medicine & Medical specialties, Orthopedics & Trauma care.

* Simple and user friendly
* Service support
* Very Co-operative staff
* Improvement in efficiency of employees
* Systematic functioning made possible
* Accountability
* Less manpower required
* Reduced pilferage to a major extent
* 25% management time savings

SA-HIS runs on Windows 2003 server

Posted in benefits, case study, credence, management time, windows 2003 | No Comments »

SP Fort Hospital Trivandrum

Tuesday, July 29th, 2008

SP fort hospital, Trivandrum – Kerala, India

Founder : Sri S Pottivelu

Year established : 1997

No of beds : 200

Specialties : General Medicine, General Surgery, Paediatrics, Obstetrics, Gynec, ENT, Dermatology Ophthalmology, Orthopedic and Chest Diseases.

SA-HIS customer since 2001.

# Well experienced staff
# Promptness in attending
# No inconvenience found in upgrading
# Accuracy of information
# Manpower plus time saving stores
# Excellent pharmacy stores records
# Lab Inventory Control
# Recording Re-ordering and related accounting of implants
# Staff details for HR Management
# Financial Records Up keeping
# All billing made easy
# Patients details
# Insurance related matters
# Recording of Telephone calls
# Discharge Summary time saving for doctors
# Easy work for yearly balance sheet making

Server : Windows 2003
Workstations : 25 x Windows XP home

Posted in case study, cost benefits, hospital, trivandrum, windows 2003 | No Comments »

Hospital document management – a bundle of benefits

Sunday, July 20th, 2008

A niche healthcare provider, Rajendra Nursing Home (RNH) in the recent past expanded its line of healthcare services. This resulted in the growing need of shifting their medical records to an electronic documentation system since storage of documents such as maintenance of patient records/case sheets were becoming a burden. In addition, substantial human resources required to manage, track and retrieve medical records was turning out to be a significant overhead expense for the hospital. Further, administrators, physicians, and nurses were in increasing need of patient data/case sheets round-the-clock.

Solution

To overcome these problems, RNH opted for SA-H.I.S document management, an enabler for document archival system for hospitals. The ready to use solution assisted the hospital to integrate their data with ease. Initially, physicians had a tough time to access patient case sheets especially during emergencies. Now doctors and administrators are able to view records on their computer screen itself as the module enables quick conversion of documents with the help of a standard desktop scanner.

Benefits

From the administrative and clinical standpoint, adoption of this system has offered a multitude of benefits. SA-H.I.S which is built on windows XP client supporting 1- 100 users on the readily available Linux server platform is an affordable and reliable software solutions for hospital document management needs. Some of the key benefits

  • Restored 400 Sq.ft of prime property – savings on real estate
  • Over 100,000 patient visit information available for use in diverse departments – savings on each patient visit
  • Low capital investment. Smart ROI
  • Electronically archived and preserved crucial data – peace of mind
  • Safe data backup/secondary storage on CD media.
  • Easy retrieval of data from one or several departments.
  • Increase in customer goodwill of this 50 year old hospital.

Posted in benefits, case study, document management, hospital, linux, paperless hospital | No Comments »

Peace of mind – Shekar Nethralaya Bangalore

Friday, July 18th, 2008

Year established : 1999
No.of beds : 35
Specialities: Eye Hospital / Super Speciality Eye Hospital

2. Why did you choose Software Associates

We had tried three software providers and were not happy with post sales service. We were looking for some one who can bring in value through software into our practice. Came across Software Associates through web. We reached them and the initial interactions were good. But still we wanted to be doubly make sure and we made a trip to Kozhikode office. We interacted with their clients, end users and also found about their emphasis on quality product. Super post installation and support and above all extremely good work ethics. They were our obvious choice.

3. Software Associates is different..

a) Good Domain knowledge
b) Excellent Team
c) Quick grasp of subject
d) Least time that a client needs to spend to communicate to them – their domain knowledge
e) Clear Communications
f) Delivery of products on time and as required
g) We hear “yes” from them more number of times than from our earlier service providers.

4. Immediate benefits of installing SA-H.I.S

a) An excellent system of patient management
b) Predictable work in spite of staff rotations
c) Patient waiting time has reduced
d) Appointment system streamlined
e) Communication gaps of conventional system are fully eliminated

5. Administrative Benefits : Too good. I feel to have good control of situation.

a) Operating expenses : Hope to cut it down by 20 to 40%. It is early to comment now.
b) Accurate billing : A great benefit.
c) Lower Inventory : It may take 2 to 4 months.
d) Pilferage control : Yes. We have done it 100% . Peace of mind.
e) Monitoring : Very important benefit. While away, I feel too comfortable as my organization can be monitored easily through net, SMS.
f) Long term planning : The statistics and success and failure of our various projects can be
monitored through analysis and reports. Helps in long term planning.

6. Patient Satisfaction

It has created a ‘wow’ effect. They feel that they are being pampered after implementing
the patient flow management system. The document management system allows easy
access to past visit records.

7. Management Benefits

Happy patients, happy employees, a silent but fiercely competent H.I.S as the back bone of all this is truly an asset for management. Management gets all the important inputs from the data and can implement its vision through a systematic H.I.S.

8. Doctor Benefits

Patient data management, analysis of patient patterns, disease statistics, patient time monitoring, doctor efficiency monitoring. In brief within seconds to minutes, we get data at our desktop.

9. Organisation perception

An excellent decision of choosing Software Associates. They delivered beyond our expectations.

10. Which departments are most benefited

Nearly all departments.

11. Which departments are least benefited

We cannot think of any.

12. What would be approximate overall cost savings on using HIS in your organisation

It is a little early to comment on this now. May be after six months.

13. How much management time is saved every day

Yes, approximately 60 – 70%. We could not believe ourselves. It is simply peace of mind.

Why not when Software Associates can design something which can do so well !!

SA-H.I.S is powered by a Linux server

Dr. Y L Rajashekar

Posted in Software Associates, case study, document management, linux, peace of mind, sa-his, sms | No Comments »

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