Archive for the ‘hospital management’ Category

Importance of Dashboard in H.I.S

Thursday, May 13th, 2010

Hospitals are complex organizations which have huge data  generated from several sources. All these  can range form simple to critical but having a crucial impact on the performance of hospitals. There is always a need of collection, storage, segregation of the segment specific data in several levels and analyze them. The process does not complete here, for effective management practices we need to put the analysis in to a format which is easy to decipher and quicker to represent for management decision.

Dashboard is the tool which serves the purpose. Dashboards can be as simple as an editable white screen with prominent numbers with specific/particular headings or could be as complex as a multi bar diagram to a line graph , part whole relationship or a pie chart. The charts and graphs provide visual inputs for quicker grasping and interpretation. How is it important ?

There are many areas in the hospital operational front which need to be constantly monitored and the indicators of the performance of those areas are called key performance indicators (KPI), A key performance indicator may be related to a clinical  or operational performance.  Lets take an example, if your hospital has set a performance area and want to put it under surveillance e.g. the indicator of average length of stay (ALOS) then a dash board can be an excellent to continually monitor the same.  Its needless to mention that ALOS monitoring is an important aspect of hospital administration because it gives an indication of operational excellence. A normal average set and a deviation from that, for that indicator would certainly help the management to take quicker analysis and quicker action saving many man hours and resources in all possible ways.

Challenges in implementing EMR in Indian hospitals

Tuesday, May 4th, 2010

We get calls from hospitals all over the state asking for Electronic Medical Records (EMR software) , as part of the ERP solution for hospitals. EMR certainly improves quality of healthcare and keeps patient records up to date.

Recent advances in technology could bring about changes in the way EMR is looked at.? Tablet PC powered by Android would help portability, affordability and build interfaces that require no keyboard input.

Truth about EMR in India  - management commitment,  complexity, resistance to change, digital divide among medical community,  fear of the unknown, regulatory compliance, installation cost and transparency.  Here are some articles of interest.

EMR is a tough nut to crack

Integrating the deliverables in organisation goals would be another way of effectively implementing EMR in hospitals Workflow adoption is citied as another reason for EMR implementations to fail.

What doctors want to know about the web

Hospital implementation – March 2010

Friday, April 9th, 2010

Software Associates completed 8 SA-H.I.S installations within stipulated time across South Kerala during March 2010. Providing comprehensive end user training, hands on business consulting for hospital owners, ERP Implementation and legacy data conversion for a textbook style go live on 1st April. This was orchestrate through meticulous project execution, co-ordination with teams based at Kochi, Trivandrum and Kozhikode using modern communication and collaborative tools to meet hospital expectations – backed by over 2 decades of domain expertise for small and medium size hospitals. The new clients appreciated the insights into measurable return on investment, reduction in operational costs, improvements in patient discharge processes and enhancing patient overall experience for better management control and peace of mind.

2010 update

Tuesday, March 23rd, 2010

At Software Associates, we crossed two significant milestones this month.

11th March 2010, SA completed 19th year of excellence in the ERP space for small and medium sized businesses – Healthcare, Logistics and Hospitality.

With the acquisition of yet another mid sized (100 bedded) hospital in Quilon district of Kerala, we crossed 160 installation mark.

We continue to work closely with some of our key customers to know how healthcare industry works ; always on the lookout for opportunities which would derive higher operational benefits to our clients and the consulting arm has been doing a few assignments for hospital re-structuring and introducing management best practices.

Our support helpdesk services have been further enhanced with additional hands and an enhanced support ticketing system is in place to enable priority support.

The senior team of engineers made on-site preventing maintenance calls to advice hospital owners  on adoption of standard operating procedures and efficient infrastructure management.

The next release of SA-H.I.S version 4.23 is due later this week after deliberate QA checks. We have incorporated deeper automated tests this time to ensure that defects are kept to the minimum before the release of the product for client site deployment. A continuos improvement process to ensure superior products for the emerging markets.


Work on the beta release of SA-EMR is under full swing, guided by some of the leading IT savvy doctors in this region.

New financial year is when customers change ERP software and we have a busy year ending schedule with 6 concurrent client site implementations

ERP implementation report

Tuesday, March 2nd, 2010

 

Bad News:  The Panorama Consulting Group has found that 57% of ERP implementations take longer than expected. 

They attribute this fact to unrealistic expectations for implementation timeframes and failures to account for key project activities during the implementation planning process.  Whatever the reason, based on these numbers, your odds of “Going Live” on a new hospital accounting and business process management solution on-time aren’t very good. 

So what’s the good news?

Good News:  The good news about ERP implementations is two-fold.  First, the percentage of overdue implementations is down from 93% just one year ago! 

Second, by selecting an implementation partner that knows your hospital business needs, has sufficient resources to support the project, and has a track record of beating these numbers, you can feel more confident that your hospital ERP software implementation will take place when and how you need it to so that your can start counting your Return On Investments.

SA-H.I.S is the largest selling ERP solution for small and medium sized hospitals and nursing homes. Always delivered on time and within budget.

Hospital Management Workshop at Kollam – A grand success!!

Wednesday, August 26th, 2009

Our half day endeavor for providing best management practices to time stretched hospital mangers.and doctor owners materialized into a perfect opportunity for the participants to quell their doubts and take home best of practices from experts gathered at Kollam

At the end of the half day programme the participants concluded that for getting maximum benefit out of their hospital setup all departments like HR, Finance, Marketing, Operations need to work in sync. Some of the basic but most important processes in a hospital like material management, inventory management need to be given more importance. Need of a seamless Hospital Information System for effective management of resources was also appreciated.

The workshop saw experts from across the country to assemble and give valuable input to the gathered audience. Dr Mohan Nair, leading ISO consultant and Managing Director of Nair’s hospital started the event with a talk on ISO standards in hospitals, which effectively set the mood for rest of the show. Another highly appreciated talk by the audience was given by Software Associates’ Director Mr Duleep Sahadevan on Cost reduction techniques at various departments of a Hospital. Overall the participants really enjoyed the event and readily wished for more of such programmes in future.For them the event was not only a learning opportunity but also a perfect destination to de stress themselves and enjoy blue waters of Quilon. The scenic view from the conference hall added to the workshop environment and the food served, a mix of north and south Indian cuisine was greatly cherished.

For us, Software Associates, the event gave a chance to reaffirm our pledge of providing best to our guests at lowest possible cost J. Taking cue from the grand success of the event we are determined to provide many such opportunities to hospital owners and doctors in the coming future.


Workshop on effective management of hospitals in Kerala

Tuesday, July 21st, 2009







HIS Trusted Since 1991


Dear Sir/Madam,
SOFTWARE ASSOCIATES, the undisputed leader in providing healthcare management solutions to small and medium hospitals in South India is pleased to announce a half day workshop on hospital management best practices. The workshop brings best of healthcare management and IT developments from across the country.
The objective of the workshop is to provide the right information to small and medium hospital owners in managing resources effectively, marketing the hospital, reduce costs and improve patient satisfaction.

A Workshop on



Effective Management of Small and Medium Hospitals in Kerala
Presented by
SOFTWARE ASSOCIATES H.I.S -South India’s largest selling Hospital Information System


Time
Programme
Speaker / Guest
09:00 am to 09:30 am
REGISTRATION & WELCOME
09:30 am to 10:00 am
ISO Standards for Hospitals
Dr. Mohan Nair,
Managing Director,
Dr Nair’s Hospital
10:00 am to 10:30 am
Cost reduction techniques at various departments of a Hospital
Mr. Duleep Sahadevan
Managing Director,
Software Associates
10:30 am to 11:00 am
Countering attrition – HR best practices
Mr. Ashok Panda
Healthcare Consultant,
Bangalore
11:00 am to 11:30 am
TEA BREAK
11:30 am to 12: 00 pm
Planning your Hospital – Feasibility study
Mr Ashok Panda
12:00 pm to 12:20 pm
Role of Service Marketing in Hospitals
Mr. Manas Jaiswal
Vice President,
Software Associates
12:20 pm to 12:45 pm
Technology in Healthcare Management
Mr. Manas Jaiswal
12:45 pm to 01:15 pm
Case Studies

01:15 pm to 01:30 pm
Vote of Thanks and Closing

01:30 pm to 02:30 pm
LUNCH

Who can attend?
  • • Hospital Doctor Owners
  • • Hospital Medical Superintendent
  • • Hospital Administrators
  • • Hospital Purchase Managers
  • • Hospital Finance Managers
  • • Hospital Consultants
  • • Chartered Accountants
  • • Students (MHA/PGDHM/Others)
Registration closed.
Participate in our next workshop @ Kochi
Location:
Quilon, Kerala
Venue:
The Beach Orchid Hotel and Convention Centre, Kollam,
(Ecotel certified)
[Desiganadu hall]
Date : 22nd August 2009
Time : 9:00 am – 1:30 pm followed by lunch
Registration Fee : Rs. 150/-
Number of seats : 50
For registration e-mail: info@hospitalinformationsystem.com or
Call : 0495 2765186
Last day for registration: 15th August
Don’t miss the opportunity!! Be updated with the latest trends in healthcare management.

Take a break from your hectic schedule! Enjoy the blue waters of Quilon!


Hospital Information System
www.softwareassociates.co.in


Restructuring at a leading hospital in Kozhikode

Monday, January 19th, 2009

We were approached by the client to undertake a process revamp to the operations, as part of the overall brand building exercise, besides installing and implementing H.I.S replacing the 4th software service provider since inception.

Our team of experienced implementation specialists worked round the clock in hand holding the customer to bring about the transformation.

- Problem areas discovered in current software
  • Could not track visit and re-visit of out patients
  • No credit billing facilities (in patients / insurance)
  • No file system for tracking inpatient records
  • Lack of automated patient enquiry system
  • Lab results and bills had no checks and balances
  • No stock reports in pharmacy
  • No stock verification mechanism in the software
  • Unable to track company / supplier stock
  • Ability to edit stock as and when required
  • No expiry tracking feature
  • No consolidated reporting engine
- How we assisted the hospital in improving operations
  • Introducing best practices in hospital processes
  • Involving in hospital inventory stock taking
  • Changing hospital billing habits
  • Training operators for efficiency
  • Fine tuning admission and discharge procedures
  • Improving on inter department communications
  • Bringing accountability at cash counters
-  Benefits derived by the hospital after implementing SA-H.I.S (Phase 1)
  • Substantial improvement in department collections
  • Reduction in cost of serving the patient
  • Integration within department functions
  • Single point contact for patient
  • Improvement in hospital cash flow
  • Lowered hospital inventory
  • Improved patient satisfaction
The hospital is equipped with the latest IBM server running Windows 2003 and 20 Windows Vista workstations.

Case study – Iqraa hospital kozhikode, Kerala

Monday, December 8th, 2008

IQRAA hospital and research centre is an emerging 250 bedded 20 department multi specialty hospital located at the outskirts of the city. With the introduction of professional management, the organisation has attracted patients from the North.

The hospital has been successfully running H.I.S standard edition for over 4 years now and has embarked on an ambitious project expansion to add the following modules in order to increase staff productivity and improve patient work flow.

Features added

  • Cash counter management
  • Document scanning with bar code interfacing
  • Ward management with workstations at all nursing stations
  • Doctor out patient consulting and interfacing with laboratory, pharmacy and x-ray
  • Health checkup plans
  • Fixed Asset Manager and maintenance management
  • Dialysis management
  • Vehicle management
  • Equipment interfacing for laboratory (Auto analyser)

Benefits derived

  • Increase in % share of patient wallet
  • Faster and accurate laboratory results with integration with H.I.S
  • Paperless hospital – faster decision making
  • Accountability of cash collection
  • Medicine requisition from wards for patient convenience
  • Equipment tracking and hospital preventive maintenance

H.I.S is powered by a core 4D RAID 5 redhat Linux server and Windows vista workstations

Moulana hospital for Clinical Decision Support System

Friday, November 14th, 2008

Moulana hospital, a leading 700 bedded multi speciality hospital based at Perintalmanna (hospital city, Kerala), has been successfully using H.I.S as a cost saving solution to run all patient touch point departments since 2001. The organisation is powered by fault tolerant dual linux servers running a combination of thick and thin client workstations to run the hospital management information system.

With the addition of newly built in patient infrastructure, the hospital is adding another 100 work stations to facilitate the following activities.

  • Clinical decision support system (CDSS) for nursing stations, wards and out patient clinics – reducing the risks associated with medical prescriptions and drug interactions.
  • Paperless document work flow automation – Real estate space savings and easy access of medical and other statutory records by physicians and administrators
  • Vendor rating system – Seamless purchase order process . right source, quantity,quality, price and time.
  • Supplier integration for pharmacy and stores purchase requisition using a secure and sophisticated remoting framework – Considerably reduces material requisition processes, improves deliveries, product quality and more effective Just in Time inventory.
  • Upgradation of patient workflow systems for better patient experience
  • Integration of servqual service satisfaction survey