Archive for the ‘hospitals’ Category

iPad, Android, EMR and the Doctor

Friday, June 18th, 2010

Recently we were invited by a long standing  client of ours to speak  about the challenges in implementing EMR in their group of hospitals across the state.  The audience, consisting of young doctors and supporting staff listened patiently to the 30 minute presentation followed by a demo of the application, which runs successfully at a 400 bedded hospital within the same city.  The verdict -  medical community is  not ready yet.  Interim solution is to adopt  a document management system.

We have been doing experiments with touch screen devices such as iPhone and Android tablets to build our next generation applications for hospitals and nursing homes.  One of the areas where we foresee significant impact would be be Electronic Medical Records.  Apple has reported to be having workshops around  iPad as a potential device which could bring down the digital divide among the medical community.

A few vendors are now offering online electronic medical records as a service.  Data privacy and ownership questions remain unanswered.

Some interesting read here.

Most doctors hate their EMRs because it wasn’t designed for them – it was designed for a note taker, a record keeper, a financial analyst, or an administrator. We know doctors hate EMRs because even after more three decades of availability the dismal statistics of the opening paragraph persist. Physicians have voted with their lack of EMR system adoptions. It’s not about the money – billions of government money being thrown at physicians won’t solve bad design. Physicians aren’t averse to technology; they are averse to technology that misuse their time and reduces patient interaction.  Full story

Customer relationship Marketing for hospitals

Tuesday, November 25th, 2008

An area that is quite often neglected by hospitals is relationship based marketing. With the advent of e.mail, SMS tools and technology oriented CRM solutions integrated with hospital management systems, it is now possible for hospitals to be in touch with existing and new potential customers in the region through personal communications.

  • Collection of information from target customers
  • Devise billing schemes for patients at the bottom of the pyramid
  • Communicating various services being offered by the hospital
  • Building knowledgebase on customer and members of the family
  • Customer spending patterns for healthcare
  • Loyalty programmes depending on the customer wallet size
  • Special offers to existing customers and family members
  • Express registration and priority consultation
  • Personalisation when customer arrives at the front desk
  • Personal messages for child immunisation
  • Specialised medical checkup plans
  • Refer a friend of relative scheme
  • Analyse and improve on room revenue
  • Higher patient satisfaction
  • Customer satisfaction survey and treatment customisation
We provide consulting and bespoke web development services for hospitals in the areas of customer loyalty progammes and marketing effectiveness.

SMS as an effective medium for hospital communications

Tuesday, August 12th, 2008

SMS is an effective and affordable means for communicate with various stake holders. By the help of the HIS-SMS server, hospitals can seamlessly reach out to the target audience with no efforts.

  • Doctor update on appointment schedules and meetings
  • Marketing communications for patients
  • Blood donor information and alerts
  • Infant immunisation alerts for parents
  • Performance alerts for doctor owners
  • Stock related queries for pharmacists and store managers
  • Maintenance schedules for engineers
  • Monthly performance figures to shareholders
  • Instant message to duty staff

PVS hospital is a 250 bedded super speciality unit which is based at Kozhikode, Kerala and has been extending quality healthcare services to a population of over a million since 1965. By implementing H.I.S-SMS, a two way rule based SMS engine, the organisation has been able to make significant gains using existing Linux based IT framework to enhance customer satisfaction and providing simplified access to critical hospital management information through GSM handsets.

Patient benefits

  • Fix appointment with the doctor
  • Get history of last 2 check-ups
  • Get BP/ ECG / Blood Sugar level in the last check up
  • Find a specialist like cardiac surgeon or pediatrician
  • Update on hospital facilities and health policies on demand
  • Health Insurance claims update

Hospital benefits

  • Alert on the vaccination due dates medication reminder to patients
  • Message to confirm appointment with a doctor / dentist
  • Alerts on new diseases and vaccines like Hepatitis B
  • Alerting blood donors forums
  • Well wishing messages to discharged patients
  • Medical headlines on the mobile
  • Patient referral notes

Physician's benefits

  • Appointment scheduled with the patients
  • Conferences, attendance at conventions and meetings from the Hospital
  • Information regarding new policies
  • Daily in-patient list
  • End of day consultation summary

Doctor owner benefits

  • End of the day cash collection
  • Alert high value payments
  • Purchase summary for the day
  • In patient / Out patient statistics

HIS Insurance module for hospitals

Thursday, May 1st, 2008
With the advent of Insurance Regulatory authority of India (IRDA) the healthcare industry had undergone dramatic changes. The growing number of health insurance providers have also meant more paper work and processing for the hospital back office, resulting in delayed claim settlement and disputes.

We have built a comprehensive module for insurance processing that integrates with front office, patient care
and finance modules to ease the work of the hospital

Some features
  • Provision for adding Insurance category, Insurance subcategory, Insurance provider etc
  • Provision for setting the premium amount of different insurance categories based on the Insured amount
  • Provision for entering the Insurance Member and Dependent details
  • Different payment mode for premium collection(cash, credit)
  • Visit details of a Member or dependent
  • Separate Item rate for Insured patients in billing
  • Option for crediting the bills to Insurance for Insurance members and dependents
  • Provision for entering the Insurance claims
  • Provision for selecting and exporting all the bills of selected patient during the period
  • Option to add or delete bills during claim entry
  • Provision for settling the previously entered claims
  • Provision for writing off the unsettled claims
  • Status of claim bills with separate colour scheme
  • Insurance Query for locating and identifying the Insurance details
  • Insurance Renewal: Group renewal and single member renewal