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Archive for the ‘implementation’ Category

Challenges in implementing EMR in Indian hospitals

Tuesday, May 4th, 2010

We get calls from hospitals all over the state asking for Electronic Medical Records (EMR software) , as part of the ERP solution for hospitals. EMR certainly improves quality of healthcare and keeps patient records up to date.

Recent advances in technology could bring about changes in the way EMR is looked at.? Tablet PC powered by Android would help portability, affordability and build interfaces that require no keyboard input.

Truth about EMR in India  - management commitment,  complexity, resistance to change, digital divide among medical community,  fear of the unknown, regulatory compliance, installation cost and transparency.  Here are some articles of interest.

EMR is a tough nut to crack

Integrating the deliverables in organisation goals would be another way of effectively implementing EMR in hospitals Workflow adoption is citied as another reason for EMR implementations to fail.

What doctors want to know about the web

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Posted in Software Associates, cost benefits, emr, hospital management, implementation, software | 1 Comment »

Hospital implementation – March 2010

Friday, April 9th, 2010

Software Associates completed 8 SA-H.I.S installations within stipulated time across South Kerala during March 2010. Providing comprehensive end user training, hands on business consulting for hospital owners, ERP Implementation and legacy data conversion for a textbook style go live on 1st April. This was orchestrate through meticulous project execution, co-ordination with teams based at Kochi, Trivandrum and Kozhikode using modern communication and collaborative tools to meet hospital expectations – backed by over 2 decades of domain expertise for small and medium size hospitals. The new clients appreciated the insights into measurable return on investment, reduction in operational costs, improvements in patient discharge processes and enhancing patient overall experience for better management control and peace of mind.

Posted in India, Software Associates, cost saving, erp, hospital management, implementation, kerala, peace of mind | No Comments »

2010 update

Tuesday, March 23rd, 2010

At Software Associates, we crossed two significant milestones this month.

11th March 2010, SA completed 19th year of excellence in the ERP space for small and medium sized businesses – Healthcare, Logistics and Hospitality.

With the acquisition of yet another mid sized (100 bedded) hospital in Quilon district of Kerala, we crossed 160 installation mark.

We continue to work closely with some of our key customers to know how healthcare industry works ; always on the lookout for opportunities which would derive higher operational benefits to our clients and the consulting arm has been doing a few assignments for hospital re-structuring and introducing management best practices.

Our support helpdesk services have been further enhanced with additional hands and an enhanced support ticketing system is in place to enable priority support.

The senior team of engineers made on-site preventing maintenance calls to advice hospital owners  on adoption of standard operating procedures and efficient infrastructure management.

The next release of SA-H.I.S version 4.23 is due later this week after deliberate QA checks. We have incorporated deeper automated tests this time to ensure that defects are kept to the minimum before the release of the product for client site deployment. A continuos improvement process to ensure superior products for the emerging markets.


Work on the beta release of SA-EMR is under full swing, guided by some of the leading IT savvy doctors in this region.

New financial year is when customers change ERP software and we have a busy year ending schedule with 6 concurrent client site implementations

Posted in automated testing, cost benefits, customers, emr, erp, hospital management, implementation, sa-his | No Comments »

ERP Implementation success and failure

Sunday, December 13th, 2009

Articles from ERPwire 
Research on enterprise resource planning have shown that the flaws in ERP implementation have resulted in the vast majority of companies failing to unleash the benefits of ERP softwares. This has led to lot of problems right from litigation to misinterpretation in business media. The vendor is always taken aback because the entire community blames him and the products. Enterprise resource planning phases are very important in this regard.

Probable reasons behind Failure
The actual problems lie in choosing the right software for your company. If this is either taken for granted or done hastily then the chances of ERP Success are rare. Some of the reason for failure could be exorbitant costs, inadequate training, longer time, and failure of strategy and the lack of attitudinal change on the part of employees to accept and manage change. They have to analyze "What companies use enterprise resource planning?" more.. 

Speed is key
In 9/10 cases we complete the implementation of Hospital ERP on time.
Companies have to clearly know what enterprise resource is planning before thinking of implementing them. The catch word of ERP implementation is speed. The faster it is implemented the quicker and better are the advantages and delivery in terms of results. This early process has another hold. The returns are sought at a shorter period. This deviation from the conventional practice has become the order of the day as far as many companies are concerned. Formerly Business process re engineering played a vital role with respect to implementation. It is important to know the components of Enterprise resource planning .Merely defining enterprise resource planning will not help in this. . more..

Posted in erp, hospital, implementation | No Comments »

Choosing the right ERP vendor for your hospital

Saturday, December 5th, 2009

Often we find that prospective customers are confused when it comes to deciding an H.I.S vendor for their hospital and the choice is more for technology rather than solution because somewhere there is a geek in the family who works for a large MNC technology company. In emerging markets, technology plays little role (scalability, reliability and associated costs) and it is the domain expertise and implementation methodology that really makes the difference. Here is an interesting article to compliment that thought.

Another interesting article talks about top ten criteria

Top Ten Criteria for Selecting Software  2nd Time  1st Time
Level of support from the solution provider  1 8
Vendor’s track record of performance  2 10
Software’s ability to fit the business  3 4
Growth potential of software  4 7
Price of the software  5 1
Quality of documentation  6 9
Functionality of the software  7 5
Ease of use  8 3
Ease of implementation of the new system  9 2
Software works with existing hardware  10 6

Posted in cost benefits, implementation, sa-his, technology | No Comments »

Software implementation and process engineering for hospitals

Monday, June 29th, 2009

The overall success of ERP software implementation depends on management participation. Often, the hospital owners are of the impression that installation of a software solution is the magic wand for all operational and accounting problems.

SA-H.I.S implementation is about executing a well formulated plan. This involves face to face discussions between hospital senior management, hospital owners and the business analysts and owners at Software Associates.

  • Analysis of the existing system by people who understand how hospitals function
  • Identifying existing pain points for management
  • Bringing about changes in business processes of the hospital
  • Plugging process loopholes in various hospital departments
  • Suggest methods to reduce stock inventory
  • Improving on patient wait time
  • Bringing about accountability in in-patient billing system
  • Improving patient discharge process
  • Ensuring complete training for staff
  • Custom building of reports for management
  • Building performance matrices for daily monitoring
  • Simulating a disaster recovery procedure

Posted in business intelligence, consultancy, hospital, implementation, management time, report builder, sa-his | No Comments »

Management participation is key to success in any hospital implementation

Friday, March 20th, 2009

If one were to list the key ingredients of success in an ERP solution for hospital it would be as follows

# Management participation
It is not about installing a software package. It is about changing bad habits and transforming old ways of doing things. Without the support from top management, the real benefits are never realised and organisation would not have its vision trickle down to the bottom of the pyramid.

# Human resource management
A progressive organisation needs a motivated team – an asset to any organisation that is willing to learn ; change for the better.

# Training
As new people join, knowledge acquisition is often unstructured and incomplete. Hospitals need to adopt the approach of continuous training to help provide better patient experience.

# Implementation skills
Need people who can see eye to eye with the end user operators. Someone who can explain the operations in their language. No jargons, no frills approach recommended.

# Work to a project plan
Avoid last minute surprises. The war is always won before the battle. A detailed plan on a spreadsheet with the nitty gritties would help a long way in on time execution.

# Expertise
The vendor should have the right consulting expertise and business knowledge in guiding the hospital ; the maturity to handle exceptions ; promising 100% delivery.

# Error free software
A tried and tested solution that works error free from day one. Any critical errors in the initial phase would have catastrophic consequences on the morale of the end users.

Posted in automated testing, change, hospital, hospital software, implementation, sa-his | No Comments »