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Archive for the ‘kozhikode’ Category

Restructuring at a leading hospital in Kozhikode

Monday, January 19th, 2009

We were approached by the client to undertake a process revamp to the operations, as part of the overall brand building exercise, besides installing and implementing H.I.S replacing the 4th software service provider since inception.

Our team of experienced implementation specialists worked round the clock in hand holding the customer to bring about the transformation.

- Problem areas discovered in current software
  • Could not track visit and re-visit of out patients
  • No credit billing facilities (in patients / insurance)
  • No file system for tracking inpatient records
  • Lack of automated patient enquiry system
  • Lab results and bills had no checks and balances
  • No stock reports in pharmacy
  • No stock verification mechanism in the software
  • Unable to track company / supplier stock
  • Ability to edit stock as and when required
  • No expiry tracking feature
  • No consolidated reporting engine
- How we assisted the hospital in improving operations
  • Introducing best practices in hospital processes
  • Involving in hospital inventory stock taking
  • Changing hospital billing habits
  • Training operators for efficiency
  • Fine tuning admission and discharge procedures
  • Improving on inter department communications
  • Bringing accountability at cash counters
-  Benefits derived by the hospital after implementing SA-H.I.S (Phase 1)
  • Substantial improvement in department collections
  • Reduction in cost of serving the patient
  • Integration within department functions
  • Single point contact for patient
  • Improvement in hospital cash flow
  • Lowered hospital inventory
  • Improved patient satisfaction
The hospital is equipped with the latest IBM server running Windows 2003 and 20 Windows Vista workstations.

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Posted in case study, hospital management, hospital software, kozhikode, patient, windows 2003 | 2 Comments »

Is bug free application a myth

Thursday, April 24th, 2008
Is is said that Microsoft has the greatest of resources and can possibly hire the cream of the brightest programming brains on this planet to work on the best possible technologies, guided by the best system architects and project managers and yet the product stability and security vulnerabilities are often being questioned. Windows XP recently released service pack 3 (a.k.a bug fixes). Microsoft still has some way to go in stability and performance before they do a catch up with open source community supported Linux platform.
 
There is always this race to do things better and technology keeps changing all the time (change is constant) Applications are becoming complex with more lines of code being written and it gets even more difficult to test these applications.
 
New tax laws by the government bring about new requirements which need to be incorporated "yesterday" for some clients.
 
Now we deploy programs that does testing of our products, which has reduced our version release cycle from 2 weeks to 2 hours. However well we follow these testing procedures, we still end up with rare reports about complex bugs that appears in the application at customer locations.
 
It is a cat and a mouse game which we have been trying to master. The first time we built a product, we perfected it in 7 years, by then we realised that technology had changed and we were back on the starting block.
 
We have new norms in place for breakdown response starting 1st April. There are dedicated broadband support helpdesks to your assistance to cut on travel time and fatigue. We are proud of our current 99.5% uptime record for all installations.
 
We have started offering dedicated IT resource management services from 1st April. These services would augment staffing at your organisation in case you do not have a dedicated EDP personnel. In an ever changing environment, we often see that staff turnover at front office is alarmingly high in most organisations and we are sure that our value added services would be put into use to train your people – as they are the key to the success of any service organisation. There are a few clients who have been using these services for over a year.
 
Soon, we would also be providing healthcare consulting and training services.
 
We have also introduced new modules for SMS communication, operation theatre, blood bank, fixed asset management etc, the full list is available on the website
 
We look forward to your comments and suggestions as to how we can service you better and invite you to visit our office at Kozhikode.
 
Happy to welcome our new clients to this newsletter

Posted in application, healthcare, kozhikode, managed services, testing | No Comments »

Hospital Information System – H.I.S from Software Associates

Monday, December 10th, 2007

It is not just another hospital software. SA-H.I.S is a serious cost saving tool for your organisation. Use the cost calculator to find the savings potential for your hospital.

Inventory – Optimise stock level by up to 30%

  • Early expiry notification
  • Tag medicines to recommending doctors
  • Alternate drugs for substitutes
  • Barcoding for easy tracking
  • Multiple outlets for pharmacies
  • ABC / FSN analysis
  • Stock velocity management

Finance – Centralised control

  • Integrated with all departments
  • Online voucher approval and printing
  • Cost centre analysis
  • Transaction zooming for easy audit
  • Statutory reports as per companies act

Maintenance – Managing equipments

  • Warranty tracking
  • Assets classification using barcodes
  • Equipment breakdown history
  • Track Insurance policies and claims

Front office – Less waiting time for the patient

  • Easy patient enquiry
  • Pre registration to avoid long queues
  • Quick discharge process
  • Single point payment

Management – One click information

  • Interactive query for daily transaction summaries
  • Doctor and department monitoring
  • SMS alerts on daily reporting
  • Hospital business analytics
  • Audit alerts

Physician – Easy access to patient information

  • SMS alerts on appointments
  • Patient medical history
  • Electronic prescription printing
  • Access to document archival

Personnel – More with less people

  • Access control restrictions
  • Employment history
  • Payroll processing
  • Time office interface

Technology – Cost of ownership

  • One click install for workstations
  • Windows 2008 server OR
  • Linux server for reliability and scalability
  • Windows XP home or VXL thin client terminals

Tools – Easy to install and maintain

  • Firebird – RDBMS – Since 1985. (Boeing, Nokia, US army)
  • Built using the best windows RAD tool
  • 3 tier architecture for large installations

Methodology – Industry standard practices

  • Agile programming
  • Unit testing
  • Structured automated testing processes
  • Beta testing installation

Enhancements – We grow with you

  • Dedicated development team
  • Quarterly minor upgrades
  • Major releases every year

Software Associates – Technical expertise, creativity and business knowledge

  • 17 + years of expertise in healthcare domain
  • 140+ installations spread across India, Africa and the Middle East
  • Backed by a team of 70+ professionals

Support centers at Kozhikode, Kochi, and Trivandrum

Posted in hospital management, kochi, kozhikode, sms, trivandrum | No Comments »