Archive for the ‘servqual’ Category

Moulana hospital for Clinical Decision Support System

Friday, November 14th, 2008

Moulana hospital, a leading 700 bedded multi speciality hospital based at Perintalmanna (hospital city, Kerala), has been successfully using H.I.S as a cost saving solution to run all patient touch point departments since 2001. The organisation is powered by fault tolerant dual linux servers running a combination of thick and thin client workstations to run the hospital management information system.

With the addition of newly built in patient infrastructure, the hospital is adding another 100 work stations to facilitate the following activities.

  • Clinical decision support system (CDSS) for nursing stations, wards and out patient clinics – reducing the risks associated with medical prescriptions and drug interactions.
  • Paperless document work flow automation – Real estate space savings and easy access of medical and other statutory records by physicians and administrators
  • Vendor rating system – Seamless purchase order process . right source, quantity,quality, price and time.
  • Supplier integration for pharmacy and stores purchase requisition using a secure and sophisticated remoting framework – Considerably reduces material requisition processes, improves deliveries, product quality and more effective Just in Time inventory.
  • Upgradation of patient workflow systems for better patient experience
  • Integration of servqual service satisfaction survey

Patient satisfaction survey for hospitals

Thursday, September 18th, 2008
Some valid questions every hospital owner should ask periodically in order to assess how customers perceive the organisation
  • How satisfied was the patient when he last visited your hospital
  • Which are the parameters you think are valid attributes for patient satisfaction 
  • Which attributes do you want to believe are the right ones for mapping satisfaction
  • Which are the most relevant attributes for patient satisfaction
Our team of engineers have developed a module that allows hospitals to measure customer satisfaction based on what your patient thinks are the right attributes for a pleasant experience. We used the internationally recognised methodology known as servqual for service satisfaction
 
The patient satisfaction survey is available as a product and service for all existing customers of SA-HIS