People tracking in healthcare industry
People are an integral part of any service industry – be it the patient or the employee or the consultant or the hospital owner. In mid sized and multi location hospitals and clinics, it is important to ensure that the right people are hired ; and available at the right location to cater to different needs.
From patient care to consulting rooms to maintenance and front office and accounting and billing and other utility staff., they could be working in different departments to meet the internal and external needs of the speciality or eye care hospital.
In an earlier post, I spoke about how hospitals can improve operational efficiency and reduce maintenance costs by deploying wireless sensors to monitor and track high value equipment such as ultrasound machines, microscopes, portable scanning machines etc.
Traditional attendance monitoring solutions provide an excellent method to understand the check in and check out time of the regulars at the hospital. These electronic devices are easily integrated with human resource and accounting departments for the purpose of marking attendance, updation of muster roll and calculating salaries, overtime and deductions if any.
People tracking in hospitals
However, these workforce identification solutions are not capable of providing information on the exact location of people – be it the employee or the patient or the consulting doctor and would require either swiping a card or using the thumb impression to validate the identity. How much time they spend at each location, patient over crowding and queue management. Sometimes, timely availability of people in emergency and casualty wards or availability of wheelchair can help save lives.
Deploying an Internet of Things (IOT) enabled object tracking solution can help ascertain the time spent at each of the locations within the hospital. The intelligent, high autonomy, non invasive, contactless and emission norm compliant tags can easily be attached to identification cards, out patient registration tickets and name badges to provide hospitals with realtime information on location and history of people movement within departments, cafeteria, parking lots and other locations.
The data captured by the devices are stored on our software, analysed to provide valuable insights on people behaviour – movement during rush hours, time of the day, departments and outside locations ; which would help hospitals redesign the workflow. The workflow patterns and people location information are available as instant alerts and web pages on smartphones, tablets – also as integrated panel for existing hospital ERP where needed.
Call us to know how our workforce tracking solutions in hospitals, construction sites, shipyards, warehouses can help in improving operational efficiency and customer satisfaction. Also read about energy management,safety and security solution for hospitals
Author – Founder and managing Director @ Software Associates (c) All rights reserved 2016