More than 90% of our customers are acquired through WOM references.

Software Associates has a four level (voice, e.mail, broadband & onsite), well oiled and structured support policy which guarantees you zero downtime for your hospital software. We have implemented a full fledged CRM application to log and monitor hospital breakdown calls on a daily basis and with the help of our instant broadband based remote support you do not have to worry about time and distances anymore. We also have msn chat and yahoo newsgroup which updates you regularly on tips to enhance product usage so that you get 100% returns on your IT investment.

9:30 - 5:30 IST helpdesk, e.mail, chat and permission based broadband remote support
CRM application for logging and monitoring service calls
24 x 7 emergency mobile helpdesk numbers
Same day onsite support
Next day onsite support
12 hour call escalation
24 hour call escalation
SA-HIS Quality of Service Guarantee