Cost reduction & patient experience !!
To start with, some exercises around the four-action framework would help.
Eliminate factors that the industry takes for granted
- The outpatient registration desk can be converted to a self-service kiosk
Reduce factors well below the industry’s standard
- Bystander dependency
- High value inventory / cost
Raised factors well above the industry’s standard
- Patient education
- Nursing care
- OT safety procedures
- Room hygiene
- Transparency in billing procedures
Which factors should be created that the industry has never offered
- Spacious seating arrangements
- Patient-centric workflow
- Avenues of relaxation for bystanders
- Health food courts
Do you have an idea to contribute?