Software for your eyecare hospital
This article will highlight a few factors you should be considered while selecting the ophthalmology clinic/ eye hospital management software for small and mid-sized general units. Once a clear understanding of the requirements is gained and the approximate cost involved is estimated, you should start the search for software.
The eye hospital management software vendor
One of the major factors we generally oversee is the association with the vendor. If you envision a long-term relationship with the vendor, do some research on the company, the management, and the team before finalizing their product and services. The initial gut feels while meeting the sales and marketing people also matters a lot as orders are often signed based on the trust with the person representing the company. Remember a mature organization would not offer a nonsense product or do false commitment. They shall tell you upfront in case your requirements cannot be met.
Helpdesk and technical support
In the majority of the cases, the relationship with the vendor goes smoothly until the software is installed and made live. After a few days or months of usage, support requests start popping up and the relationship starts plunging down. It is important that you check the support policy and AMC terms before finalizing the software purchase. Local presence of the vendor is not required as far as they have an online support system with excellent call closure rates and presence in strategic locations. You may also check for service level agreement (SLA) and enhancement plans.
Technology has become inevitable in almost all business domains. From Excel and accounting software, we are now talking about big data analytics for business decisions. Ophthalmology healthcare is one industry that is being revolutionized rapidly with the advancements in information technology.
Since you are doing an investment seeing the growth opportunities, a sneak peek into the future will prove beneficial. The product road map and vertical offerings of the vendor will help you to get an idea of where the company is heading and whether that supports your growth plans. A future proof product will seem beneficial in the long run and can provide you an edge in the market while deploying reliable eyecare hospital management software.
Large eyecare hospitals – big budgets
Major players in the Indian eye care healthcare sectors have already built the IT capacities required for future healthcare. Manipal Hospital implementing IBM Watson for Oncology is one such example. While technology is transforming the industry at one end, there are many small and medium players who still find it hard to understand the importance of IT. You will be surprised to see the budget mentioned for hospital management systems in major lead auction sites in India.
Before dreaming big about data analytics, you should first lay a strong foundation. This includes a well-defined process, adequate IT staff and infrastructure, and a strong will to embrace the change. An ophthalmology hospital management software will help you bring in the process and set the base if properly implemented and utilized. In a market like India, where you will find global players to freelance software engineers, the selection of an eyecare hospital management software is the next big question.