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Helpdesk update – Our client’s business continuity is more important for us and we are actively listening and responding to them during each conversation. A mix of right skills and technology with customer support service measures are already taken in place to ensure a seamless experience and service excellence to our valuable clients. A reliable hospital software company !! Excellent software solutions for eye care hospitals.
It is our great pleasure to announce that we are maintaining a 100% support ticket closure rate every week especially in this era. A well-devised execution plan and a customer-focused service team all complaint tickets raised from the customer front were successfully closed on time. We are also working on the next release of inpatient EMR software.
A reliable hospital software company
We are also undertaking various add on service programs during this period like periodic preventive maintenance exercise, online training for the various hospital users and so on. This will help to optimize the usage of the system and derive maximum benefits guaranteed by Netra. We are also in the process of releasing our new Web EMR and enhancement versions in the mid of this month as part of well oiled and structured product road map policies.
And if you need additional customer support, we have 8 emergency customer service lines now allowing us to maintain 24 x 7 coverage for our valuable customers spread across 15 states in India, Africa, Myanmar, and the Maldives.
Our East Africa operations are based our of Rwanda for healthcare, logistics supply chain logistics.
Call us for more information. Stay in touch on our helpdesk update status