Software for your eyecare hospital
This article will highlight a few factors you should be considering while selecting a software for small and mid sized general hospitals and nursing homes, eye hospitals & eyecare clinics in India. Once a clear understanding of the requirements is gained and the approximate cost involved is estimated, you should start the search for software.
The Software vendor
One of the major factor we generally oversee is the association with the vendor. If you envision a long-term relation with the vendor, do some research on the company, the management and the team before finalizing on their product and services. The initial gut feel while meeting the sales and marketing people also matters a lot as orders are often signed based on the trust with the person representing the company. Remember a matured organization would not offer a nonsense product or do false commitment. They shall tell you upfront in case your requirements cannot be met.
Helpdesk and technical support
In majority of the cases, the relationship with the vendor goes smooth until the software is installed and made live. After a few days or months of usage, support requests start popping up and the relationship starts plunging down. It is important that you check the support policy and AMC terms before finalizing the software purchase. Local presence of the vendor is not required as far as they have online support system and presence in strategic locations. You may also check for service level agreement (SLA) and enhancement plans.
Technology has become inevitable in almost all business domains. From Excel and accounting software, we are now talking about big data analytics for business decisions. Healthcare is one industry which is being revolutionized rapidly with the advancements in information technology.
Since you are doing an investment seeing the growth opportunities, a sneak peek into the future will prove beneficial. The product road map and vertical offerings of the vendor will help you to get an idea of where the company is heading and whether that supports your growth plans. A future proof product will seem beneficial over a long run and can provide you an edge in the market.
Large hospitals in India – big budgets
Major players in the Indian healthcare sectors have already built the IT capacities required for the future healthcare. Manipal Hospital implementing IBM Watson for Oncology is one such example. While technology is transforming the industry at one end, there are many small and medium players who still find it hard to understand the importance of IT. You will be surprised to see the budget mentioned for hospital management systems in major lead auction sites in India.
Before dreaming big about data analytics, you should first lay a strong foundation. This includes a well-defined process, adequate IT staffs and infrastructure and a strong will to embrace the change. A hospital management software will help you bring in the process and set the base if properly implemented and utilized. In a market like India, where you will find global players to freelance software engineers, selection of a hospital management software is the next big question.