Hospital process improvement
Hospitals irrespective of their size are organizations which involve complex processes, specific operational aspects and yet, they are interconnected and affect the final outcome in terms of revenue and quality if there is
– Any redundancy in the system.
– Inadequate planning for resource utilization
– Information is not used as a tool to measure the outcomes
– Processes are not defined
– Mapping of efforts and outcomes are not done
– Zero or minimal control over costs
– Ineffective planning on marketing of services
– No check on inventory
– Increasing amount of pilferage and loss of material
– Implementing Goods and Service Tax at hospitals
Often it is noticed that once a mid or large hospital is set to run, the whole organization adopts a system and replicates the processes and policies. There is always a resistance to change to bring in better practices for better outcome, however for business process improvement, it is very important to bring in required modification of processes to increase the performance level.
Restraints for mid size and large hospitals
In hospitals owned by doctors, there are some typical restraints which hinders effective management of hospitals
– Limited resources for dedicated change management practices
– Rudimentary resource planning
– Inadequate surveillance on processes and policies planned
– Absence of competitive benchmarking
– Decision maker roles ( both clinical and administrative ) – overworked
In-spite of all the above restraints, because of high demand in the market, the hospitals seem to be performing. However, the reality is the costs incurred due to many of above restraints prevent the hospitals to achieve better figures and move to the next level of service.
So what should mid size and large hospital owners do?
– Perform a Gap analysis for processes of the hospital
– Find out bottleneck in the system
– Use information system effectively
– Use data analytics as a tool
– Adopt early intervention
– Use newer tools and techniques coming in to practice hospital management