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ERP for eye hospital growth & operations control

Netradarshan is a first of its kind in the district of Belgaum with sophisticated infrastructure and a focus of providing quality eye care. Dr. Sachin Mahuli and Dr. Alpesh Toprani spear heads the organization and has plans to establish Netradarshan as a tertiary eye care hospital in Belgaum.

Considering the growth plans envisioned for Netradarshan, the previous software was outdated and crippled operations. The software provider was not providing attention to the hospitals needs and was never enhanced based on industry trends.

Determined to change the software, Dr. Sachin Mahuli and Dr. Alpesh Toprani started an extensive search for a robust eye hospital software. They strictly wanted a stable software provider and a proven software.

The depth of the software and well thought out features, put NETRA to the top of their likes. After thorough evaluation and understanding the support provided, both doctors unanimously selected NETRA for Netradarshan.

NETRA has been currently running at Netradarshan for over 60 days and tangible results started showing up to the delight of the management. As NETRA is an integrated solution, various process and features contribute to seamless performance of hospital operation. Highlighted are the key benefits observed by the management of the hospital.

Customer Delight

Customer experience had the major impact with NETRA installation. The wait time in the front office, OP, optometry and pharmacy came down significantly. On an average, patients can walk out of the hospital within 45 mins of registration. The easiness of the process and accuracy of reduced operational time providing additional time for patient caring. The results instantly reflected in patient feedback.

 

Improved Productivity

NETRA simplified the tasks and eliminated human interventions where ever possible. The integration with departments made seamless data.

E.g. Booking and registration took less than 40 seconds each. Front office staff could manage more registration and could spend additional time for patient care. The integration of optometry machines with the software, reduced the time for examination and improved accuracy. Access to real time and accurate data provided additional consultation time. I.e. on an average 5 additional patients got consulted per doctor adding to the revenue.

Increase in revenue

Though the larger effect on revenue can only be understood after a few quarters, some of the obvious results are 10-15% increase in patient registration, increase in procedure and surgery cases, improved counselling (35 patients a day from earlier 12 patients), 5-10% increase in pharmacy revenue and 20% reduction of stock.

The transparency in billing and insurance process also contributed to increase in revenue.

Growth

Overall the software is providing promising results is all areas of operation. This provides the management with enough confidence and clarity to carry out their growth plans.

Note: The above data is provided by Dr. Alpesh Toprani, Managing Director of Netradarshan Super Specialty Eye Hospital, Belgaum. Reference will be provided on request.