Use helpdesk ticketing system or
Email support@sa-his.com
Team achieved 99.3% helpdesk closure rate last week.. Congrats !!
Healthcare Management solutions from Software Associates India has a five-level support policy that is well oiled and structured to guarantee you zero downtime for your hospital or nursing home, as enjoyed by many in 18 states across India Africa, Asia Pacific regions for 3 decades now. We maintain a 90% and above call closure rate every week and ensure that client escalations calls are closed within the stipulated time as prescribed in our Service Level Agreement (SLA). Our product releases follow agile scrum model, after the requirements & feedback is gathered from at least 25 clients from different regions. At first, this would be viewed to be a long and cumbersome process, however, you benefit from inputs from a group of decision-makers to comply with healthcare standards, GST, Telemedicine, workflow monitoring, physical distancing, digital payments, etc with the ROI benefits and advantage of shared software engineering cost – The reason why our solutions are integrated and considered as reliable and market-centric. Read on hospital IT requirements.
For Covid19 support call us at
7736130186
Regular Support Numbers
++ 91 495 276 0186
++ 91 495 402 4186
++ 91 495 276 5836
++ 91 495 276 5186
Emergency Support Numbers
++91 944 600 6404
++91 984 790 5836
++91 944 600 6586
Assistance
24 x 7 emergency mobile help desk numbers
CRM application for logging and monitoring service calls
12 hour call escalation
24 hour call escalation
24 hour call escalation
Telephonic, E.mail, Broadband and Onsite
Additional Services
Gap analysis on hospital management software usage
NABH and Safe-I compliance
Data analytics for hospital business insights
In-patient revenue management
Service Level Agreement (SLA)
Help desk support for business queries – 30 minutes
Technical support for desktop related fixes – 1 hour
Re-installation on existing workstation – 6 hours
Installation on new workstation – 12 hours
Onsite request for disaster recovery – 12 hours
Online disaster recovery – 12 hours
Level 3 critical bug fix – 6 hours
Level 2 bug fix – 12 hours
Level 1 bug fix – 36 hours
Creation of new reports – 3 – 7 days
Product releases – Major – Half yearly, Minor – Quarterly
Hospital ERP Software is available in major Indian cities like Salem, Mangalore, Trichy, Pune, Aurangabad, Noida, Shillong, Gauhati, Varanasi, Imphal, Nagpur, Ranchi etc. Hospital portal solutions and Industrial IOT with fixed asset efficiency monitoring solutions. Read about hospital cost saving strategies
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