Hospital Management Software – Customer Support

Team achieved 96.3% help desk ticket closures last week.. Congrats !! 

Healthcare Management solutions from Software Associates India has a five-level support policy that is well oiled and structured to guarantee you zero downtime for your hospital or nursing home, as enjoyed by many in 18 states across India, Botswana, Kenya, Zimbabwe, Cameroon, Somalia, Myanmar, Maldives, regions for 3 decades now. We maintain a 90% and above call closure rate every week and ensure that client escalations calls are closed within the stipulated time as prescribed in our Service Level Agreement (SLA). Our product releases follow agile scrum model, after the requirements & feedback is gathered from at least 25 clients from different regions. At first, this would be viewed to be a long and cumbersome process, however, you benefit from inputs from a group of decision-makers to comply with healthcare standards, GST, Telemedicine, hospital workflow monitoring, patient experience management, digital payments, etc with the hospital cost savings and advantage of shared software engineering cost – The reason why our solutions are fully integrated modules and considered as reliable and market-centric. Read on hospital IT requirements.

Helpdesk

Use helpdesk ticketing system or
Email support@sa-his.com

For Covid19 support call us at
+91 7736130186

Regular Support Numbers

++ 91 495 276 0186
++ 91 495 402 4186
++ 91 495 276 5836
++ 91 495 276 5186

Emergency Support Numbers

++91 944 600 6404
++91 984 790 5836
++91 944 600 6586

Assistance

  • Online support request system
  • 24 x 7 emergency mobile help desk numbers
  • CRM application for logging and monitoring service calls
  • 12 hour call escalation
  • 24 hour call escalation
  • Telephonic, Email, Broadband and Onsite
  • Unhappy ? use Quality of Service Guarantee

Additional Services

Service Level Agreement (SLA)

Quick Contact





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    Support Centres

    India
    #156,27th Cross, 6th Block Jayanagar, Bengaluru

    Zilla Bungalow road, Nadakkavu,
    Kozhikode, Kerala

    Asia Pacific
    Level 6, Vanguard Campus, 1 Kallang Junction, Singapore

    East Africa
    KG 11 Avenue, Kigali, Rwanda