Hospital Management Software – Customer Support

Team achieved 96.3% help desk ticket closures last week.. Congrats !! 

Healthcare Management solutions from Software Associates India has a five-level support policy that is well oiled and structured to guarantee you zero downtime for your hospital or nursing home, as enjoyed by many in 18 states across India, Botswana, Kenya, Zimbabwe, Cameroon, Somalia, Myanmar, Maldives, regions for 3 decades now. We maintain a 90% and above call closure rate every week and ensure that client escalations calls are closed within the stipulated time as prescribed in our Service Level Agreement (SLA). Our product releases follow agile scrum model, after the requirements & feedback is gathered from at least 25 clients from different regions. At first, this would be viewed to be a long and cumbersome process, however, you benefit from inputs from a group of decision-makers to comply with healthcare standards, GST, Telemedicine, hospital workflow monitoring, patient experience management, digital payments, etc with the hospital cost savings and advantage of shared software engineering cost – The reason why our solutions are fully integrated modules and considered as reliable and market-centric. Read on hospital IT requirements.