Vikas 2.0 | Netra 2.0 | customer Support

Hurray !! our hospital software helpdesk Team achieved 96.2% help desk ticket closures in May 2024

Healthcare Management software solutions from Software Associates India has a five-level tech-support policy that is well-oiled and structured to guarantee you zero downtime for your hospital or nursing home, as enjoyed by many in 18 states across India, Botswana, Kenya, Zimbabwe, Cameroon, Somalia & Maldives for 3 decades now.

We maintain a 94% and above call closure rate every week and ensure that client escalations calls are closed within the stipulated time as prescribed in our Service Level Agreement (SLA). Our product releases follow the agile scrum model after the requirements & feedback are gathered from at least 25 clients from different regions.

We have the following plans available from our office-based helpdesk team

Platinum plan – with a dedicated account manager and emergency escalation contact
Silver plan – with shared account management and escalation contact
Bronze plan – with shared account management and CRM base escalations

Vikas 2.0 is a reliable hospital management system India on cloud

Talk to our experts

Helpdesk ticketing system
Email support @sa-his.com
Online payment link

Regular Support Numbers

++ 91 495 276 0186
++ 91 495 276 0500
++ 91 495 276 5836
++ 91 495 276 5186

Emergency Support Numbers

++91 944 600 6586+
+91 944 706 5186

Roadmap, end of life products & modules – Updated 15th September 2024

The following software products and modules have been upgraded/retired from tech support. Customers have been moved to the next version or given alternate options to ensure continued help desk support and upgrades.

Teja 2.0 desktop edition – New version with enhanced user interface and performance capabilities
Netra 2.0 is on cloud nine. Existing Netra desktop customers migrate successfully to Netra 2.0 on the cloud
Vikas 2.0 Hospital ERP software on cloud goes live at Salem, Tamil Nadu
CMMS software module for scheduling preventive maintenance, repairs, and spare parts tracking
EOL for 1.0 versions of desktop products. Updates and critical fixes will be provided for 3 years from 1st April 2024
Vikas 2.0 specialty hospital software on cloud deployment in Bengaluru – 1st December 2023
Hospital CMMS software with real-time location system for preventive maintenance and repairs tracking – 1st December 2023
EOL for Teja. Critical patches and updates will be done once a year for the next 3 years. Cloud upgrades available – 15th November 2023
FAQ page added on website to provide more information on cloud solutions – 10th November 2023
Asset Management and Inventory management modules with RTLS integration – 5th August 2023
Netra 2.0 lite on cloud goes live with smart eye clinic in Lucknow – 10th April 2023
Optometry machine integration for Netra lite 2.0 – 28th March 2023
Onboarding of Netra 2.0 clients in India – 13th March 2023
Online laboratory information management system – 1st March 2023
Surgical workflow & outpatient tracking – 1st January 2023
Vikas 2.0 lite on cloud deployment – 1st January 2023
Netra lite – eye clinic, specialty hospital software cloud version – 1st January 2023
Laboratory information management system with device integration – web version – 1st June 2022
MIS in hospitals with ML-based inventory management – cloud version – 1st February 2022
Electronic Medical records web version upgrades available – 1st January 2022
Hospital patient portal solutions – 1st January 2022
Swasta Hospital management for nursing homes & clinics – 10th August 2021
Finance module / India – Vikas, Teja & Netra. Will be providing full integration with Tally – 1st Jan 2022
The reporter builder module has compatibility issues on Windows 10 desktop – 1st March 2022

Hospital software help desk support portal

Updated Service Level Agreement (SLA) – 10th June 2024

Data entry mistakes, end-of-day reversal, reversal of inventory posting, editing backdated entries (with with authorisation and audit log) , accounts posting errors, power failures, data corruption, server installation, report format modifications, workstation changes, virus infection are not covered under Warranty or Annual Maintenance Contract terms. Here is a guide to compare eye hospital management software

Regular Support Numbers

++ 91 495 276 0186
++ 91 495 276 0500
++ 91 495 276 5836
++ 91 495 276 5186

Emergency Support Numbers

++91 944 600 6586

++91 944 706 5186

Unresolved issues

IP-EMR, OP-EMR, Patient portal – modules not functioning on non standard web browsers such as Opera.
Registration – Free Visit After discharge’ option not working in some cases, the insurance rate is not considered when loading the items through ward request / bill estimate.
Service return. E-pay and cheque amount return calculations work differently unlike card bills return.
Digital modules – Works their best in CentOS 7 / Ubuntu 18.04 since the open source database is supported in this version.

Assistance

Online support request system
24 x 7 emergency mobile help desk numbers
CRM application for logging and monitoring service calls
12 hour call escalation
24 hour call escalation
Telephonic, Email, Broadband and Onsite
Unhappy ? use Quality of Service Guarantee

Additional Services

Medical device integration for hospitals
Hospital Management Software
Asset tracking in hospitals
Gap analysis on hospital management software usage
NABH and Safe-I compliance
Data analytics for hospital business insights
In-patient revenue management

Vikas 2.0 | Netra 2.0 | customer Support

Talk to our experts

Regular Support Numbers

Emergency Support Numbers

Roadmap, end of life products & modules – Updated 15th September 2024

Hospital software help desk support portal

Regular Support Numbers

Emergency Support Numbers

Unresolved issues

Assistance

Additional Services

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