India +91 928 720 1826 | Africa +250 78184 3966 | APAC +65 3138 1766
info@sa-his.com
Facebook
Twitter
Google+
YouTube
Skype
Netra - Hospital ERP Software | Eye Hospital Management System
  • Netra
  • Vikas
  • Telemedicine
  • EMR
  • Patient portal
  • Demo
  • Support
  • About
    • Productivity
    • Air Quality
    • eCommerce
    • Our Clients
  • Contact

Hospital Management Software – Customer Support

Use helpdesk ticketing system or
Email support@sa-his.com

Team achieved 99.3% helpdesk closure rate last week.. Congrats !! 

Healthcare Management solutions from Software Associates India has a five level support policy that is well oiled and structured to guarantee you zero downtime for your hospital or nursing home, as enjoyed by many in 18 states across India Africa, Asia Pacific regions for nearly 3 decades now. We maintain 90% and above call closure rate every week and ensure that client escalations calls are closed within the stipulated time as prescribed in our Service Level Agreement (SLA). Our product releases are strictly on scheduled intervals, after the requirements & feedback are gathered from atleast 25 clients from different regions. At first, this would be viewed to be long and cumbersome process, however you benefit from inputs from a group of decision makers to comply with healthcare standards, GST, Telemedicine, workflow monitoring, social distancing, digital payments etc with the advantage of shared software engineering cost – The reason why our solutions are integrated and considered as reliable and market centric. Read on hospital IT requirements.

For Covid19 support call us at
7736130186

Regular Support Numbers

++ 91 495 276 0186
++ 91 495 402 4186
++ 91 495 276 5836
++ 91 495 276 5186

Emergency Support Numbers

++91 944 600 6404
++91 984 790 5836
++91 944 600 6586

Assistance

  • Online support request system

  • 24 x 7 emergency mobile help desk numbers

  • CRM application for logging and monitoring service calls

  • 12 hour call escalation

  • 24 hour call escalation

  • 24 hour call escalation

  • Telephonic, E.mail, Broadband and Onsite

  • Unhappy ? use Quality of Service Guarantee

Additional Services

  • Laboratory efficiency mapping & LIMS integration

  • Proactive preventive maintenance

  • Hospital Fixed Asset tracking platform

  • Gap analysis on hospital management software usage

  • NABH and Safe-I compliance

  • Data analytics for hospital business insights

  • In-patient revenue management

Service Level Agreement (SLA)

  • Help desk support for business queries – 30 minutes

  • Technical support for desktop related fixes – 1 hour

  • Re-installation on existing workstation – 6 hours

  • Installation on new workstation – 12 hours

  • Onsite request for disaster recovery – 12 hours

  • Online disaster recovery – 12 hours

  • Level 3 critical bug fix – 6 hours

  • Level 2 bug fix – 12 hours

  • Level 1 bug fix – 36 hours

  • Creation of new reports – 3 – 7 days

  • Product releases – Major – Half yearly, Minor – Quarterly

Hospital ERP Software is available in major Indian cities like Salem, Mangalore, Trichy, Pune, Aurangabad, Noida, Shillong, Gauhati, Varanasi, Imphal, Nagpur, Ranchi etc. Hospital portal solutions and Industrial IOT with fixed asset efficiency monitoring solutions. Read about medical conferences India 2018

1 comment. Leave new

About Us

Software Associates is a 29 year old company with established IPs in healthcare and logistics industries. It has catered to the IT requirements of global health organisations like Sun Pharma, Emannuel Health Association, Bomu Healthcare etc. We partner leading vendors such as Dell EMC, Omron and Softbank to provide patient experience management solutions.

Our Offices

East Africa
KG 11 Avenue, Kigali, Rwanda

India – Bangalore
#156, 27th Cross, 6th Block,Jayanagar

Asia Pacific
Level 6, Vanguard Campus,
1 Kallang Junction, Singapore

India – Trivandrum
B32, Tower 1, Heera pillars

India – Kozhikode
Mascot, Zilla Bungalow Road

Contact us

Sales
East Africa – +250 781 843 966 South Africa – +258 87 109 3280 Asia Pacific – +65 3138 1766
India – +91 928 720 1826
Support
+91 984 790 5836
+91 944 600 6404
+ 91 495 402 4186
Email         info@sa-his.com

Follow Us

Facebook
Twitter
Google+
YouTube
Privacy PolicyTerms & ConditionsCookie PolicyEmail Disclaimer
© 2017 Software Associates. All rights reserved.