Remote consultation in hospitals
The demand from the digitally enabled population has pushed for the rapid adoption of hospital eCommerce, online payments & remote consultation, and self-service facilities. This is mainly due to social distancing norms, cost savings, and safety aspects.
From thousands of miles away, Dr. Oscar Boultinghouse checks the eye of a patient. He could, though, get in touch with a doctor thousands of miles away, via two-way video. Using an electronic stethoscope that a paramedic on the rig held in place, Dr. Oscar an emergency medicine physician in Houston, listened to Mr. Martin’s heart. “The extreme pain strongly suggested a kidney stone,” Dr. Boultinghouse said later. A urinalysis on the rig confirmed the diagnosis, and Mr. Martin flew to his home in Mississippi for treatment. Mr. Martin, 32, is now back at work on the rig. He says he is grateful he could discuss his pain by video with the doctor. “It’s a lot better than trying to describe it on a phone,” Mr. Martin says.
Post COVID 19 lockdown days, remote healthcare is better alternative for smooth medical consultations for people. To augment this, modern healthcare systems are integrating the concept of hospital eCommerce & telemedicine as part of their medical services offering. In simple terms, online buying, telemedicine refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other.
Doctor Appointments – Patients can conveniently take appointments for a particular doctor at a convenient time. For visits to the hospitals, convenient time slots can be arranged to reduce crowding
Online Payment – Patients can make an online payment for consultation with the help of secured payment gateways in India, East Africa regions such as Razorpay, 2checkout etc
Online Initial Assessment forms – Patients can note down their disease conditions, current difficulties & vitals which helps doctors to get a rough idea on a patient before the consultation. The system also allows for relevant medical document uploads if any.
Video conferencing & Chatbots – The video or audio consultation can be done through mobile/PC and chatbots are equipped for better doctor-patient interactions. They can also be used for clarifying patient queries on health matters.
Integrated with EMR – Doctors can see the list of telemedicine appointments and initial assessment details entered by patients. During the online consultation, doctors can record their observations within EMR and the details will be added to patient visit history
Online consultation & hospital benefits
Increased patient engagement – Telemedicine engages patients by allowing them to connect with their doctor more frequently, in a convenient way. Providing telemedicine facilities help hospitals to build strong doctor-patient relationships and thereby increase their reputation.
Increased Revenues – There will be fewer missed appointments and cancellations by activating telemedicine facility and doctors can see more patients without the need to hire more staff
Special care & Regular follow-ups – Doctors can support and provide special care to certain categories of patients like elder age groups, pregnant women, people with disabilities, and lifestyle diseases. Regular online counseling and follow-ups can be provided to such patients without making them travel to the hospital.
Online consultation benefits patients
Increased patient convenience – Patients can see a doctor for diagnosis and treatment without having to wait for an appointment. Patients can consult a physician in the comfort of their homes. Individuals can schedule a consultation during a work break or even after work hours.
No Hospital-acquired Infections – This facility is more suitable for patients who possess the risk of capturing infections easily due to exposure to other potentially contagious patients visiting the hospital.
Time savings & No travel expenses – Patients can save money on travel and avoid wasting time in traffic.
Convenience – The patient can choose their convenient timings.
Benefits to doctors for using the online consultation
Better patient outcomes Technologies that come integrated with telemedicine software like electronic medical records can assist providers in diagnosis and treatment. Integrated technology allows providers to monitor patients through online consultation and adjust treatment plans when necessary. Ultimately, this leads to better patient outcomes.
Cross consultation – Primary care physicians can connect with specialists who are in another location for appropriate patient assessment in real-time. Also, patient-relevant documents can be shared in real-time for more accurate treatment decisions.
Alerts/ Messages – Information on appointments, payments, and other consultation related alerts are sent to patients at various stages.
Online prescriptions/ Investigation requests – Doctors can prescribe medicines and send the digitally signed prescription to patients in PDF format either as Email/WhatsApp attachment.
Expand patient base -Telemedicine helps doctors to expand their patient base to new geographic locations and maintain constant communications with patients in faraway areas.
Optimisation of resources – Reduce the dependency on the number of staff in your hospital for patient appointment, reduced real estate space etc
Not yet equipped for remote consultation & telemedicine?
Across the globe, the COVID-19 pandemic is accelerating healthcare providers to adopt new models of remotely delivered health care with existing technologies. It is the need of the hour that the healthcare providers should create awareness on technologies like telemedicine to the patients. This helps caregivers and patients to stay safe in such situations and provide uninterrupted care delivery. Also, the exponential spread of such pandemics can be avoided by maintaining social distancing using telemedicine technology.
We believe now is the perfect time for healthcare organizations to harness the potential of the technology to provide better and more efficient care to the community. Vikas Telemedicine System makes the entire healthcare delivery model more convenient to patients and healthcare providers.
Patient portal module for specialty & Ophthalmology telemedicine
Our hospital portal (scheduling, appointment) solution integrates telemedicine, and any third party HIS packages to provide patient self-service, remote consultation web enablement, and collaboration. Our healthcare IT solutions comprise of hospital ERP software, patient portals, payment gateway, Telemedicine software, patient workflow monitoring, and ERP implementation services.
Contact us for more information on eCommerce software, social distancing technology, remote consultation, and ophthalmology telemedicine module.